OOSM Solutions marks its 1st year, ready for expansion

Australian-based OOSM Solutions, a business process outsourcing company, will expand in the provinces as it marks its first year of operations in the Philippines.

"We have a five-year time frame. First year in Makati City, second in Cavite, third in San Juan, Batangas, which is my hometown; fourth, Dumaguete and fifth, Palawan," said Linda Salud-Margon, chief executive officer of OOSM Solutions, during a press conference in Greenhills, San Juan last August 20.

Salud-Margon also said that the OOSM will be hiring persons with disabilities (PWDs) as soon as it opens in other provinces. "We will be hiring were 500 PWDs for every provincial site."

She explains, however, that there are no PWDs in the Makati City office.

"In Makati, because we are staying in a building and most of the properties that we are trying to get are industrial, so there's no second floor," said Salud-Margon.

Of the expansion, she said: "We are excited at the prospect of expanding further our operations in the Philippines, given the success we experienced during our first year. We will definitely look forward to opening more sites here."

Jay G. Gayo, OOSM business development manager, said that the majority of their call center agents are newly hired.

"At least 90 percent are new hires, meaning they don't have experience. Most of the big centers require at least 1 or 2 years of experience," said Gayo.  "We give a chance to people to be trained and be part of the BPO industry."

Also joining the press conference were Rando Gonzalez, IT director of OOSM Solutions and Maricel Roxas, of the company's HR department.

OOSM Solutions was established to help small and medium-sized enterprises in Australia and New Zealand to achieve growth and maintain their business by offering tailor-fitted services targeted to meet clients rigorous demands.

Its mission as a BPO Company is to deliver stakeholder value through its BPO packages that ensure consistency, confidentiality and excellence.

"OOSM lives by its core values of delivering quality service at all times while assuring confidentiality and promising cost-efficiency, which truly delighted our clients nit only in Australia and New Zealand but also in other parts of the world," added Salud-Margon.

Among the services offered by OOSM Solutions are back office and secretarial services; transcription, accounting and bookkeeping; digital marketing and graphic design; customer support and other high-value offerings such as architectural consultancy and research and studies. - ROBERT R. REQUINTINA